How to cope in a crisis 


It's not the crisis that defines your organisation. It's the way you handle it.

You don't have to look far to see crises hitting the headlines, leaving people and organisations working hard - with varying levels of success - to rebuild trust in their business and their brand. And while everyone hopes it will never be their business in the spotlight, sometimes, it is.
 
Crisis plans
Crisis management
Virtual press office
Reputation management
Find out more

So what constitutes a crisis for your organisation, and how would you handle it if it happened?


Are you ready to act quickly, to keep the people that matter informed about what you are doing to put things right? Is your senior team capable of effectively representing your business in the media? And with social media leaving organisations with nowhere to hide, do you have a clear social media strategy in a crisis, and somebody senior and experienced to implement it?

From flood damage halting production to product recalls; dealing with fallout from a disgruntled employee or injury/death on a building site; the way an organisation deals with a crisis makes - and all too often breaks - its reputation long after the crisis has passed.
 
People tend to think “It will never happen to me,” when they should be thinking "What is my reputation worth?" Investing now will reap significant rewards should your organisation ever find itself in a crisis.

We’re here to help: crisis communications plans


We’ll work with you to identify what could impact on your business and how, and develop robust communications plans that can be implemented quickly and easily should the worst happen.
 
But if the unthinkable happens and you’re not prepared – call us. Quickly. The sooner you get us involved the more help we can be. 
 

Our crisis communications services:

Prevention

  • Crisis planning and handbook development
  • Social media issue and brand tracking
  • Social media crisis workshops
  • Crisis scenario testing
  • Media training

Management

  • Real-time crisis tracking with hourly/daily/weekly reporting
  • Out of hours press office service
  • Antagonist auditing and influencer tracking
  • Crisis management statements

Mitigation

  • Good news campaigns

So if you're looking for help with crisis communications planning, you've come to the right place

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Jonathan Marsden
The Technology Group
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